Privacy & Cookies Policy
Blockteck Ltd, trading as Blocktek
Last updated: 15 November 2026
1. Who is responsible for your information?
Blockteck Ltd is responsible for the personal information it collects through blocktek.co.uk and its Blocktek and NOMO™ customer enquiries and orders. This policy explains that use of information.
Privacy contact: Rob Rostron, Blockteck Ltd
Office 340, Courthill House, 60 Water Lane, Wilmslow, Cheshire, SK9 5AJ, United Kingdom
Email: rob.rostron@blocktek.co.uk
Website: blocktek.co.uk
2. Information we collect
When you buy a product, request assistance or create an account, we collect the details needed for that activity, such as your name, email address, billing and delivery addresses, telephone number, order details, payment status and correspondence. Account information can include your username and saved contact details.
Stockist and corporate gifting forms also ask for business or organisation details, website, location, products of interest, quantities, budget, delivery requirements and the information you choose to include in your enquiry. Form submissions are stored within the website using Contact Form 7 and Flamingo and sent to our business email address. Please avoid sending information that is unnecessary for your enquiry.
Website systems can record your IP address, browser and device information, pages visited and security events. Reviews or comments you submit for publication may be visible to other visitors alongside the display name you provide.
3. Why we use your information
We use order and account information to take steps you request before a purchase, fulfil your order, arrange delivery, provide customer support and handle returns or refunds. The relevant lawful basis is performance of a contract or steps requested before entering one.
We use business contact details and correspondence to answer enquiries and administer business relationships. Our legitimate interests are responding to customers, operating our business and keeping our website secure; we must also consider your rights and interests. Some records are needed to meet legal obligations, including tax and accounting requirements.
Where consent is required for optional technologies or marketing, we rely on that consent. You can withdraw it. Marketing must also meet the applicable electronic marketing rules; a purchase or business enquiry does not itself give unrestricted permission to send promotional messages.
4. Payments and service providers
Payments are processed through Stripe, including the payment methods offered at checkout. Card details are entered through Stripe’s payment fields. We receive information needed to reconcile and support transactions, including payment status. Please do not send full payment card numbers or security codes by email or contact form. See the Stripe Privacy Policy.
Information needed to operate the business may be handled by authorised staff and service providers for website hosting, WordPress/WooCommerce, email, delivery, accounting and technical support. Access should be limited to what their work requires. We may also disclose information where the law requires it or to deal with a legal claim.
The website uses Automattic/Jetpack services, Google Analytics, GTranslate and Wordfence functionality. These services can handle technical information for statistics, translation or security, depending on the feature used. See Automattic’s Privacy Policy for its services. External social media links take you to services governed by their own policies.
5. How long information is kept
We assess retention by the reason the information was collected. Order and financial records may need to be kept after an order is completed to meet accounting, tax, refund, dispute or legal requirements. Enquiry records are assessed by whether the enquiry or business relationship remains active and whether the correspondence is still needed. Security records depend on the incident and security purpose.
When information is no longer needed for those purposes, it should be deleted or anonymised. Backup copies may remain until the relevant backup cycle expires. Contact us if you need information about the retention of a particular record.
6. Security and overseas processing
We use access controls, website security tools and technical and organisational measures to protect information. No website or transmission method can guarantee complete security. Payment and security providers may use automated checks to identify fraud or suspicious activity. Contact us if a payment or security decision prevents you from using the service.
Some technology providers operate internationally and may process information outside the United Kingdom. Applicable UK requirements for overseas transfers must be met. You can contact us for information about the providers and safeguards relevant to your information.
7. Cookies and similar technologies
Cookies and similar technologies support website features and can collect information about how a site is used. Essential functions include keeping items in your WooCommerce basket, maintaining a requested login session and supporting checkout or security. Blocking these can prevent shopping or account features from working correctly.
The website also includes Google Analytics and Jetpack statistics, and third-party functionality such as translation tools. Their purposes and whether permission is needed depend on how the particular feature operates. Optional analytics and advertising technologies that require consent must not be enabled merely because someone continues browsing.
Your analytics choices: Our cookie panel offers Accept all, Reject optional and Preferences. Google Analytics and Jetpack statistics are held back until you allow statistics. Essential shopping functions remain available when you reject optional analytics. Use the Cookie settings button to reopen the panel and change your choice. Your choice is remembered for later visits unless it expires or you clear the relevant browser data.
Contact-form protection: Our enquiry forms use WP Armour’s local honeypot spam protection. This protection runs on our website without sending your enquiry to Google for reCAPTCHA verification. It does not require a Google challenge or an analytics-cookie choice. Form details are still processed and stored as described in section 2. You can also contact us directly by email.
8. Your rights and choices
Depending on the circumstances, you can ask to access or correct your information, request erasure or restriction, object to processing, or receive eligible information in a portable format. You can withdraw consent where we rely on it and object to direct marketing. Some rights have exceptions, including where records must be kept to meet legal obligations.
Send requests to rob.rostron@blocktek.co.uk. We may need proportionate information to verify your identity. You can also complain to the UK Information Commissioner’s Office: ico.org.uk/make-a-complaint.
9. Changes and contact
We will update this page when our relevant practices change and show the revision date above. Important changes may also be brought to your attention where appropriate. For questions about this policy or your personal information, contact Blockteck Ltd using the details in section 1.
