We want shopping with Blocktek to be straightforward. If a NOMO™ product is not right for you, this policy explains how to cancel an online order, return a product and request a refund.

14-day change-of-mind returns

For most consumer orders placed online with Blocktek, you may cancel without giving a reason by telling us within 14 days after the day you receive your goods. If your order arrives in separate deliveries, the period normally runs from receipt of the last item.

Once you have notified us that you wish to cancel, you have a further 14 days to send the goods back. You do not need to wait for our approval before exercising your legal right to cancel.

How to request a return

• Email rob.rostron@blocktek.co.uk with your order number, the item you wish to return and a clear statement that you wish to cancel or return it.
• We will acknowledge your request and provide return guidance. You may also use any other clear written statement to exercise your cancellation right.
• Pack the product securely, preferably using its original packaging, and include your order number. Please retain proof of postage.
• Send the goods within 14 days of telling us you are cancelling.

Return address

Blockteck Ltd (trading as Blocktek)
Office 340, Courthill House
60 Water Lane
Wilmslow, Cheshire
SK9 5AJ
United Kingdom

Please confirm the above return address with us before sending your parcel, in case our returns arrangements have changed.

Condition of returned products

You may unpack and inspect a product as you would reasonably be allowed to do in a shop. Please handle it with care and return all included accessories where possible. Original packaging is preferred but is not an absolute condition of your statutory cancellation rights. If handling goes beyond what is necessary to establish the product’s nature, characteristics and functioning, we may make a lawful deduction for any resulting reduction in value.

Return postage and delivery charges

For change-of-mind returns, you are responsible for the direct cost of sending the goods back, unless we have agreed otherwise or the law requires us to pay. We recommend obtaining proof of postage.

If you cancel the entire eligible order under your statutory cancellation rights, we will also refund the original standard delivery charge you paid. If you selected a more expensive delivery service, we only have to refund up to the cost of our least expensive standard delivery option. For partial returns, the delivery refund, if any, will depend on the circumstances and applicable law.

When will I receive my refund?

We will make any refund due without undue delay and no later than 14 days after we receive the returned goods, or, if earlier, receive evidence that you have sent them back. Where the law permits, we may wait for the goods or proof of return before issuing the refund. Refunds will be made using the original payment method unless you expressly agree otherwise. We do not charge a refund administration fee.

Faulty, damaged or incorrectly described items

If your product is faulty, damaged on arrival or not as described, please contact us at rob.rostron@blocktek.co.uk with your order details and an explanation of the problem. Your rights under the Consumer Rights Act 2015 are separate from, and are not reduced by, this 14-day change-of-mind policy. Where goods are faulty or not as described, we will meet our legal obligations, including appropriate return costs and any refund, repair or replacement due.

Personalised and business orders

Some goods made to your specifications or clearly personalised may be exempt from the statutory change-of-mind cancellation right. We will make any applicable exception clear before purchase. This does not affect your rights if goods are faulty or not as described. Orders made by businesses, including wholesale and corporate gifting orders, may be governed by separately agreed business terms rather than consumer cancellation rules.

Gifts and exchanges

If you received a NOMO™ product as a gift, please contact us with the order details. Refunds normally go back to the original purchaser’s payment method. If you would prefer a different product, contact us to discuss availability; an exchange does not remove any statutory refund rights.

Contact Blocktek

Blocktek is a trading name of Blockteck Ltd.
Email: rob.rostron@blocktek.co.uk
Website: blocktek.co.uk

This policy applies to consumer purchases made directly through the Blocktek website. Purchases through third-party marketplaces may also be subject to the marketplace’s return procedures. Nothing in this policy affects your statutory rights.